We want you to feel confident and satisfied when shopping with PolarizedPerfect. If for any reason you are not fully happy with your purchase, our return policy ensures a simple and fair process.

1. Eligibility for Returns

  • You may request a return within 30 days from the date you receive your order.

  • Returned items must be unused, unworn, and in their original packaging.

2. Non-Returnable Items

  • Personalized or customized items cannot be returned.

  • Final sale or clearance products are not eligible for return.

3. Return Process

  • Contact our customer support team at {{storeConfig.service_email}} to initiate a return request.

  • We will provide return instructions and a return authorization (if applicable).

4. Shipping Costs for Returns

  • Customers are responsible for return shipping fees, unless the item is defective or sent in error.

  • We recommend using a trackable shipping method to ensure safe return delivery.

5. Condition of Returned Items

  • Items must be in new, resalable condition.

  • Products with signs of wear, damage, or missing components may not be accepted.

6. Refund Processing

  • Refunds will be issued within 7 business days after we receive and inspect the returned item.

  • Refunds will be credited back to your original payment method.

7. Refund Timeline and Possible Delays

While we aim to process refunds quickly, the time it takes for funds to appear in your account may vary due to:

  • Bank processing times – Some banks require additional clearance days.

  • Credit card company policies – Refund posting schedules differ by provider.

  • Payment platform verification – Third-party platforms may add delays for security checks.

  • Public holidays or weekends – Banking closures can extend the refund timeline.

8. Exchanges

  • We currently do not offer direct exchanges.

  • If you need a different item, please return the original product and place a new order.

9. Contact Information

  • For all return inquiries, please reach out to us at {{storeConfig.service_email}}.

  • Our team will respond promptly to assist with your request.