We are committed to delivering your order safely and on time. The following Shipping Policy outlines how PolarizedPerfect handles order processing, shipping methods, delivery times, and related terms.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • During peak seasons, processing may take slightly longer.

2. Shipping Timeframes

  • Standard delivery usually takes 7–15 business days, depending on your location.

  • Expedited shipping options may be available at checkout.

  • Delivery estimates exclude processing time.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your delivery address and order weight.

  • Some promotions may include free shipping for eligible orders.

  • Final shipping fees will be displayed before completing your purchase.

4. Shipping Destinations

  • We currently ship to over 125 countries worldwide.

  • Available shipping regions are displayed at checkout.

  • Certain remote or restricted areas may not be eligible for delivery.

5. Address Requirements

  • Customers must provide a complete and accurate address including postal code.

  • Incomplete or incorrect details may cause delays or failed deliveries.

  • We are not responsible for lost packages due to inaccurate address information.

6. Order Tracking

  • Once shipped, you will receive a confirmation email with a tracking number.

  • Tracking updates may take up to 48 hours to appear.

  • Customers can monitor delivery status directly with the courier service.

7. Customs and Duties

  • International shipments may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer.

  • Customs regulations vary by country and may affect delivery times.

8. Delivery Attempts

  • Couriers may require a signature upon delivery in certain regions.

  • If delivery fails due to absence, the courier will attempt re-delivery or hold the package at a local office.

  • Unclaimed packages may be returned to us at the customer’s expense.

9. Delayed Deliveries

  • While we aim for timely delivery, certain factors may cause delays:

    • Pandemics or public health emergencies

    • Extreme weather conditions (storms, floods, etc.)

    • Customs clearance procedures

    • Remote or hard-to-reach delivery locations

    • Logistics disruptions or courier strikes

10. Multiple Shipments

  • Orders containing multiple items may be shipped separately.

  • Shipping notifications will be provided for each package.

  • You will not be charged additional fees for split shipments.

11. Lost or Stolen Packages

  • If a package is marked as delivered but not received, please contact the courier first.

  • We will assist with claims but cannot guarantee reimbursement from the courier.

  • Customers are encouraged to provide secure delivery addresses.

12. Restricted Items

  • Some products may not be eligible for shipping due to international regulations.

  • Customers will be notified if restrictions affect their order.

  • Orders containing restricted items may be canceled and refunded.

13. Shipping During Holidays

  • High-volume seasons (e.g., Black Friday, Christmas) may lead to longer processing and delivery times.

  • We recommend ordering early during holidays to avoid delays.

  • Couriers may not operate on public holidays.

14. Undeliverable Packages

  • Packages returned due to incorrect address or refusal will incur reshipping fees.

  • Refunds may exclude original shipping charges.

  • Customers must confirm correct address details before placing orders.

15. Customer Support for Shipping Issues

  • For any shipping concerns, please contact us at {{storeConfig.service_email}}.

  • Our support team can assist with tracking, lost packages, and delivery updates.

  • We aim to resolve all inquiries as quickly as possible.